https://ogma.newcastle.edu.au/vital/access/ /manager/Index en-au 5 Developing pre-relational trust in technology service providers https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:6426 Sat 24 Mar 2018 07:45:21 AEDT ]]> Rethinking customer expectations of service quality: are call centres different? https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:6443 Sat 24 Mar 2018 07:45:14 AEDT ]]>